Refund & Shipping Policy
Special Order Items
There are no returns allowed for products which have been specially ordered for you and shipped. These items are not routinely stocked, are custom made and therefore cannot be returned.
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible and the refund policy above applies. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage,notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective because the video skips, freezes, or doesn't play, don't worry. In most cases, it's a simple issue that can be resolved with an email. If the issue can not be resolved, we ask that you email us and then ship the defective product to :
Hidden District Studios
4145 Pinella Cir #361 Palm Beach Gardens, FL 33410
We will cover the shipping costs up to $10.00 and reimburse the amount to the original card holder account. You can expect a new product within 2-4 Business weeks.
Terms & Conditions
Due to the highly personalized nature of our products, we offer NO REFUNDS. We understand situations change, and we want to ensure customer satisfaction, so if you have any questions or concerns please send us a message.
The product will take 6-12 weeks to be finalized and shipped out, at which time you will be notified to expect it's arrival. We are not liable for any damage caused to the product in transit.
Have more questions? Check out our FAQ's.
By purchasing our product you authorize the Producer (Hidden District Studios) and the Producer’s agents, successors, assigns, and designees to record your name, likeness, image, voice, sound effects, interview and performance on tape, or otherwise (the "Recording"), edit such Recording as Producer may desire, and incorporate such Recording into the Video, any versions of the Video and all related materials thereof, including but not limited to promotion and advertising materials.
It is understood and agreed that Producer shall retain final editorial, artistic, and technical control of the Video and the content of the Video. Producer may use, and authorize others to use the Video, any portions thereof and the Recording in all markets, manner, formats and media, whether now known or hereafter developed, throughout the world, in perpetuity. Producer, and Producer’s successors and assigns, shall own all right, title and interest, including the copyright, in and to the Video, including the Recording and related materials, to be used and disposed of, without limitation, as Producer shall in Producer’s sole discretion determine.